We set to understand your business, your market, and most importantly your customer. This critical first step is where capture your Ideal Customer Persona, which will act as a guide inspiration for the build.

A picture is worth a thousand words, and for this reason we always sketch our solutions before any development. We progressively create full-model flow diagram where we can run through the scenarios, test, adapt, and improve as needed in a fast way that helps us iterate faster for success.

Once our model passes testing, we proceed with development. Based on the complexity and scope of the project, we build on various platforms, each suited to fit your needs. As we build, we always maintain the experience for the Ideal Customer Persona top of mind.

Effective AI chatbot projects include integrating human escalation events to ensure the best customer experience. Your team needs to learn the basics how the chatbot works, when they will be needed to come in during moments for human takeover, and what they need to do to turn the system back on autopilot. Don’t worry, we have you covered here. We will train your staff and managers via screen-share conference sessions before going live.

You help you find the best deploy date for the chatbot. We support your marketing team integrating into existing marketing campaigns to encourage early subscribers to the bot. We finalize any database or CRM integrations to automate your marketing process.

Optimizing the AI is an ongoing process. We analyze existing chatbot conversations to find new areas to “teach” the software. This is how the knowledge base for artificial intelligence grows. The more information we give the AI, the more we get back from the AI software.