​​​​​​​FREQUENTLY ASKED QUESTIONS
Q. What is a chatbot?
A: Simply put, a chatbot automates interactions between your customers or audience and your brand. The programming coded in a chatbot "teaches" the bot to speak with and hold conversations, customized in intent, context, and personality, uniquely and in real-time, with humans.audiences. Pretty cool huh?
Q. Who will own the chatbot?
A: We have found that our month-to-month plans are the most economical way for businesses to realize the benefits of AI and chatbot technology without spending many thousands of dollars in development costs, maintenance, and hosting. Our service plans are month-to-month, no contracts, you may cancel at any time. However, with this flexibility, we do retain ownership of the bot should you stop services.
Q. Will the bot understand user inputs?
A: All of our bots include natural language understanding and processing capabilities. This is a fancy way to say that it will understand, with the scope of your business, user-written inputs for conversation. Although guided, button-driven conversations are proven to be the best UX for chatbots, having a chatbot that can process and understand written language is a critically important capability for any chatbot worthy of supporting and representing your brand.
Q. Can I edit the bot after it is deployed?
A: Yes, absolutely! This is largely the reason why all our plans include some level of ongoing "teaching" or development. A chatbot is only as smart as what you teach it - not this tech is not a self-learning system like in the movies. This requires an ongoing review of the chat logs, analysis of user conversations with the chatbot, and an assessment if and how to continue adding to the manageable use cases the bot can support. This process is the secret that separates cheap template bots from amazing bots to drive results.
Raul
Agency Owner
"The team was very professional and knowledgeable. They created the right solution that helped grow our qualified lead lists and speed up our close times."
More Stories
Ed
Non-Profit Leader
"The bots are now an extension of my team. We now can expand our reach to members, keeping them engaged and informed easier than email."
David
Realtor
"I used to spend hours on repetitive questions to homebuyers, usually through text. Now, the bot takes care of it all, leaving me more time for real deals."
Travel
Automate customer service FAQs and keep your agents handling the more complex customer requests
Our BotFolio
Hotels
A unique concierge experience guests will remember, driving loyalty and returning guests
Festivals
Keep your festival attendees aware of news and drive ticket sales all through rich media, chat experience
Non-Profit
Keep members informed of association news, conduct surveys, answer questions and support recruitment
Dental
Improve the patient experience and improve office operations through automation efficiencies
Realtor
Get qualified buyer and seller leads right to your phone or CRM, improving your sales productivity
​​​​​​​Customized Service Plans
All our plans are billing month-to-month, no contract
Facebook + website
5 hours of continued development per month to "teach" your bot
M-F, 9-5pm EST support
​​​​​​​
36 hour guaranteed response SLA
Up to 4,000 subscribers
PLUS:
Access to chatbot dashboard to view and track subscribers
Enhanced
+$250/month
Base
$197/month
Facebook only
1-hour development per month to "teach" your bot
M-F, 9-5pm EST support
48 hour guaranteed response SLA
Less than 1,000 subscribers
Facebook + website + 2 landing pages
8 hours of continued development per month to "teach" your bot
24x7 support
12-hour guaranteed response SLA
Up to 10,000 subscribers
PLUS:
Access to chatbot dashboard to view and track subscribers
Access to BotVeu Slack Workspace for fastest support times
Access to BotVeu Client's Only Membership Group w/exclusive content and resources
ENGAGE WITH YOUR CUSTOMERS IN VALUABLE INTERACTIONS USING INTELLIGENT CONVERSATIONAL ROBOT TECHNOLOGY
Customer Experience
Powered by AI
Why Us?
Karen - VP of Customer Experience
Achieved 78% automation
Our solution increased the capacity of the service team by three-fold and automated 78% of all inbound inquiries entirely. More customers received the accurate answers to their questions, in real-time, when they needed them 24x7. This increased agent morale as they were able to work on more important and complex customer requests. Over $105K annualized savings were realized which the company invested in new growth projects. AI solutions with BotVeu enabled the company passenger volumes in their history.
​​​​​​​Music Cruise Charter
A 15-year cruise charter company grew an exceptional loyalty, engaged customer following. This success placed a great demand on their customer support agents which handled sales, inquiries, affiliate partner support, and a range of other tasks. The operations were bursting at the seams with omnichannel interactions, particularly during peak hours and after business hours. Adding more agents was not a financial option but added capacity was needed to achieve the goal for a quality customer experience.
We were skeptical at first to hear that a technology could help us tackle the unique challenges of our business. It sounded weird to think our guests would be chatting with a bot. Afterward, we were thoroughly impressed unto how much we were able to get done having this a chatbot support our operations by answering the first-tier questions that guests always asked via our live chat and FB messages. Our guest experience is now seamlessly integrated with our AI, our guest experience has never been better, and we now fully embraced AI technology.
