FREQUENTLY ASKED QUESTIONS
Conversations Drive Engagement
Chatbots help your business achieve scale without sacrificing quality across all areas of your business
Others Success Stories
Customized Service Plans
All our plans are billing month-to-month, no contract
All orders are built custom, avg. lead time 2 weeks
Bots plans are built for FB Messenger using Chatfuel PRO
Over 10,000 subscriber packages charged ad-hoc
Additional options available and deployed on a per-project basis
SOLUTIONS THAT ENGAGE YOUR CUSTOMERS IN RICH CONTEXT CONVERSATIONS THAT DRIVE VALUABLE EXPERIENCES.
Customer Experience Powered by AI
Music Cruise Charter
This cruise charter veteran with over 15 years sailing the world's premier electronic music cruise, amongst 5 other cruise concepts, grew an exceptional customer following. This success placed a great demand on their customer support agents which handled sales, inquiries, affiliate partner support, and a range of other tasks. The operations were bursting at the seams with omnichannel interactions, particularly during peak hours and after business hours. Adding more agents was not an option but capacity was needed to achieve the desired level of customer value.
The results increased the capacity of the service team by three-fold and automated 78% of all inbound inquiries entirely. More customers received the right and relevant answers to their questions, in real-time, when they needed them (late hours of the night). This increased agent morale as they were now was working on more important and complex customer requests. Over $105K savings realized for future growth projects, and the company went on to post the highest attendance rates in their storied history.