FREQUENTLY ASKED QUESTIONS
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All our plans are billing month-to-month, no contract
ENGAGE WITH YOUR CUSTOMERS IN VALUABLE INTERACTIONS USING INTELLIGENT CONVERSATIONAL ROBOT TECHNOLOGY
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Karen - VP of Customer Experience
Achieved 78% automation
Our solution increased the capacity of the service team by three-fold and automated 78% of all inbound inquiries entirely. More customers received the accurate answers to their questions, in real-time, when they needed them 24x7. This increased agent morale as they were able to work on more important and complex customer requests. Over $105K annualized savings were realized which the company invested in new growth projects. AI solutions with BotVeu enabled the company passenger volumes in their history.
Music Cruise Charter
A 15-year cruise charter company grew an exceptional loyalty, engaged customer following. This success placed a great demand on their customer support agents which handled sales, inquiries, affiliate partner support, and a range of other tasks. The operations were bursting at the seams with omnichannel interactions, particularly during peak hours and after business hours. Adding more agents was not a financial option but added capacity was needed to achieve the goal for a quality customer experience.
We were skeptical at first to hear that a technology could help us tackle the unique challenges of our business. It sounded weird to think our guests would be chatting with a bot. Afterward, we were thoroughly impressed unto how much we were able to get done having this a chatbot support our operations by answering the first-tier questions that guests always asked via our live chat and FB messages. Our guest experience is now seamlessly integrated with our AI, our guest experience has never been better, and we now fully embraced AI technology.